Refund & Cancellation

Refund Policy

We want you to be completely satisfied with your purchase. This policy outlines when and how refunds are processed for digital products purchased on Codynixitlab.

Last updated: July 1, 2025  |  Effective: July 1, 2025
Refund Eligible

Technical defects & non-delivery cases

14-Day Window

Refund requests within 14 days of purchase

7–10 Working Days

Processing time for approved refunds

24/7 Support

Our team is always here to help

Table of Contents
1 Overview 2 Eligible Refunds 3 Non-Refundable 4 How to Request 5 Processing Time 6 Chargebacks 7 Exceptions 8 Contact
Section 1

Overview

At Codynixitlab, we are committed to ensuring your satisfaction with every purchase. Because our products are digital in nature (software, source code, and website templates), our refund policy is designed to be fair while accounting for the unique nature of digital goods.


All payments on our platform are securely processed through Paddle, our authorized merchant of record and payment processor. Paddle acts as the reseller of our products and handles all payment transactions, including refunds.

Once a digital product has been downloaded or its source code accessed, it cannot be "returned." Refunds are granted only under the specific conditions outlined below.

Section 2

Eligible Refund Conditions

You may be eligible for a full refund if:

  • Eligible — The product you received is significantly different from its description or preview on the listing page
  • Eligible — A critical technical defect or bug renders the product completely non-functional and we are unable to provide a fix within 7 business days
  • Eligible — You were charged more than once for the same product due to a payment processing error
  • Eligible — The product was never delivered to your account after 48 hours of confirmed payment
  • Eligible — Your refund request is submitted within 14 calendar days of the purchase date

Scenario Refund Status Timeframe
Product not as described Full Refund Within 14 days
Major technical defect (unfixable) Full Refund Within 14 days
Duplicate charge Full Refund Within 30 days
Non-delivery Full Refund Within 14 days
Change of mind Not Eligible —
Product already downloaded & used Not Eligible —
Section 3

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Not Eligible — Change of mind or buyer's remorse after product access or download
  • Not Eligible — Failure to read the product description, requirements, or compatibility details before purchase
  • Not Eligible — Issues caused by modifications made by the buyer after purchase
  • Not Eligible — Issues resulting from incompatible hosting environments not listed in the product requirements
  • Not Eligible — Requests submitted more than 14 days after the original purchase date
  • Not Eligible — Purchases of discounted or promotional items (unless defective)
  • Not Eligible — Subscription fees for services already rendered
Section 4

How to Request a Refund

To initiate a refund request, please follow these steps:

  • Step 1: Email us at support@codynixitlab.com with the subject line: "Refund Request – [Order ID]"
  • Step 2: Include your full name, registered email address, order ID (found in your purchase confirmation email), and a clear description of the issue
  • Step 3: Attach any relevant screenshots or evidence that supports your refund claim
  • Step 4: Our support team will review your request and respond within 2 business days
  • Step 5: If approved, the refund will be initiated through Paddle back to your original payment method

Note: Refund requests submitted via social media or third-party platforms will not be processed. All requests must go through our official support email.

Section 5

Refund Processing Timeframe

Once your refund has been approved by our team:

  • Refunds are processed through SSLCommerz within 3–5 working days of approval
  • Funds typically appear in your account within 7–10 working days depending on your bank or card issuer
  • Mobile banking payments may take longer due to provider processing times
  • You will receive a confirmation email once the refund has been initiated

Please note that while we process refunds promptly, we have no control over how quickly your bank or payment provider credits the refund to your account.

Section 6

Chargebacks & Disputes

We strongly encourage customers to contact us before initiating a chargeback with their bank or payment provider. Chargebacks filed without prior contact will be actively disputed, and in cases where fraudulent chargebacks are identified, your account will be permanently suspended.


If a chargeback is filed after a refund has already been issued by us, we reserve the right to pursue legal remedies to recover the duplicate amount.

Section 7

Special Circumstances & Exceptions

In exceptional cases, we may grant a refund at our sole discretion even if the standard criteria are not met. Such cases include:

  • Documented medical emergencies preventing use of the product within the refund window
  • Verified situations where the product caused data loss or significant system damage
  • Duplicate purchases made within 24 hours (even after download)

Exceptions are evaluated on a case-by-case basis and are not guaranteed. Contact our support team with full documentation to request an exception review.

Section 8

Contact Us for Refunds

Our customer support team is available to assist you with any refund inquiries: